Terms and Conditions – Giftsmila Manama

Welcome to Giftsmila, an online gifting platform operated by ShreeshTech Digital Solution. By accessing or using the Giftsmila website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

If you do not agree with any part of these terms, you should not use our website or services.

About Giftsmila

Giftsmila is an online platform that enables customers to order and send gifts in Manama. We collaborate with multiple local vendors who supply and deliver various gift items.

Our products include:

Flowers & Plants
Chocolates & Sweets
Books
Fashion & Lifestyle Gifts
Organic Products
Health & Fitness Items
Electronics & Gadgets

Orders placed through the Giftsmila website are fulfilled by our network of partner vendors located in Manama.

Acceptance of Terms

By using the Giftsmila website or placing an order, you confirm that:

You are at least 18 years old or using the website under the supervision of a responsible adult.
The information you provide is accurate and complete.
You agree to follow all applicable laws and regulations.

Ordering and Payment

When placing an order on Giftsmila:

Customers must provide accurate billing and delivery information.
All orders are subject to availability of products from our vendors.
Payments must be completed before the order is processed.
Prices listed on the website may change without prior notice.

Payments may be processed through secure third-party payment gateways.

Delivery Policy

Giftsmila offers delivery services within Manama through our vendor partners.

Important delivery conditions include:

Delivery timing may vary depending on vendor availability and location.
Same-day delivery is available only for eligible products and orders placed within the specified time.
The recipient should be available at the delivery location to receive the order.
In case the recipient is unavailable, the delivery partner may contact them or reschedule the delivery.

Giftsmila is not responsible for delays caused by incorrect delivery details provided by the customer.

Product Availability and Substitution

Since many products such as flowers and cakes are prepared by local vendors, availability may sometimes vary.

If a specific product or item is unavailable:

A similar product of equal or higher value may be delivered.
The vendor will try to maintain the same theme, quality, and design as much as possible.

Images shown on the website are for reference purposes, and actual products may slightly differ in appearance.

Cancellation and Refund Policy

Order cancellation requests must be made before the order is processed or dispatched.

Cancellation terms:

Orders already prepared or out for delivery may not be cancelled.
Refunds, if applicable, will be processed through the original payment method.
Refund processing time may vary depending on the payment provider.

Certain personalized or customized products may not be eligible for cancellation or refund.

Vendor Responsibility

Giftsmila works with independent vendors located in Manama. While we carefully select our vendors, product preparation and delivery are handled by these vendors.

Giftsmila acts as a platform connecting customers and vendors and will make reasonable efforts to ensure service quality.

User Responsibilities

Users of the Giftsmila website agree not to:

• Provide false or misleading information

• Use the website for illegal activities

• Attempt to disrupt or damage the website or services

• Misuse any content, images, or information from the website

Violation of these conditions may result in restriction or termination of access to our services.

Intellectual Property

All content available on the Giftsmila website, including:

Website design
Logos
Text content
Images
Graphics

are the intellectual property of Giftsmila or ShreeshTech Digital Solution and may not be copied, reproduced, or distributed without permission.

Limitation of Liability

Giftsmila will make every effort to ensure that services run smoothly. However, we are not liable for:

Delivery delays caused by unforeseen circumstances
Product variations due to vendor preparation
Technical issues beyond our control
Loss caused by incorrect information provided by the customer

Our liability, if any, will be limited to the value of the order placed.

Website Availability

While we strive to maintain uninterrupted access to our website, Giftsmila does not guarantee that the website will always be available or error-free.

Maintenance, updates, or technical issues may occasionally affect website availability.

Changes to Terms and Conditions

Giftsmila reserves the right to modify or update these Terms and Conditions at any time. Updated terms will be published on this page.

Users are encouraged to review this page periodically.

Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes related to the use of the Giftsmila website or services will be subject to the jurisdiction of the appropriate courts in Karnataka

Contact Information

For questions or concerns related to these Terms and Conditions, you may contact:

Brand Name: Giftsmila

Company: ShreeshTech Digital Solution

Location: Moodbidri, Karnataka, India