Terms and Conditions – Giftsmila
Welcome to Giftsmila, a global online gifting platform operated by ShreeshTech Digital Solution. These Terms and Conditions govern your use of the Giftsmila website and services. By accessing or using our website, you agree to comply with the terms outlined below.
If you do not agree with any part of these Terms and Conditions, please do not use our website or services.
Acceptance of Terms
By using the Giftsmila website, you confirm that:
- You are at least 18 years old or using the platform under adult supervision.
- You provide accurate and complete information when placing orders.
- You agree to follow all applicable laws and regulations.
- Your continued use of the website indicates acceptance of these Terms and Conditions.
Ordering and Payments
When placing an order on Giftsmila:
- Customers must provide accurate billing and delivery information.
- All orders are subject to product availability.
- Full payment must be completed before order processing.
- Prices listed on the website may change without prior notice.
- Payments are processed through secure & approved third-party payment gateways to ensure safe transactions.
Delivery Policy
Giftsmila works with vendors and delivery partners in various locations to fulfill orders.
Delivery conditions include:
- Delivery time may vary depending on location and vendor availability.
- Same-day delivery is available only for eligible products and locations.
- The recipient should be available at the delivery address to receive the order.
- If the recipient is unavailable, delivery may be rescheduled.
Giftsmila is not responsible for delivery delays caused by incorrect information provided by the customer.
Product Availability and Substitution
Certain products, especially flowers and cakes, depend on vendor availability and seasonal supply.
If a selected product becomes unavailable:
- A similar product of equal or higher value may be delivered.
- Vendors will try to maintain the same design, color theme, and quality.
Product images displayed on the website are for reference purposes. Actual products may vary slightly.
Cancellation and Refund Policy
Customers may request order cancellation before the order is prepared or dispatched.
Important points include:
- Orders already prepared or dispatched cannot be cancelled.
- Refunds will be processed through the original payment method.
- Refund processing time depends on the payment provider.
Customized or personalized products may not qualify for cancellation or refund.
Vendor Responsibility
Giftsmila works with independent vendors and delivery partners. These vendors prepare products and handle deliveries.
While we carefully select our vendors, Giftsmila acts as a platform connecting customers with these vendors.
We aim to ensure quality service and customer satisfaction.
User Responsibilities
Users of the Giftsmila website agree not to:
- Provide false or misleading information
- Use the platform for illegal purposes
- Attempt to disrupt website functionality
- Copy or misuse website content without permission
Violation of these conditions may lead to suspension or termination of service access.
Intellectual Property
All content on the Giftsmila website, including:
- Logos
- Website design
- Images and graphics
- Written content
belongs to Giftsmila or ShreeshTech Digital Solution and remains protected under applicable intellectual property laws.
Unauthorized use, copying, or distribution of website content is strictly prohibited.
Limitation of Liability
Giftsmila strives to provide reliable services and accurate information. However, we are not responsible for:
- Delivery delays due to unforeseen circumstances
- Product variations caused by vendor preparation
- Technical issues beyond our control
- Loss caused by incorrect customer information
Our liability remains limited to the value of the order placed.
Website Availability
We aim to keep our website accessible at all times. However, occasional maintenance, updates, or technical issues may temporarily affect website availability.
Giftsmila does not guarantee uninterrupted access to the website.
Changes to Terms and Conditions
Giftsmila reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be published on this page.
Users should review this page periodically.
Governing Law
These Terms and Conditions are governed by applicable laws where ShreeshTech Digital Solution operates. Any disputes arising from the use of this website will be handled under the relevant legal jurisdiction.
Contact Information
For questions regarding these Terms and Conditions, you may contact:
Brand Name: Giftsmila